Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Colwyn Bay | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Colwyn Bay is a GPhC registered online pharmacy weight loss clinic serving patients in Colwyn Bay and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates as an online weight loss clinic. If you have any questions about how we handle your data, please contact us using the details provided at the end of this policy.

2. What Data We Collect

When you use our services, we may collect the following categories of personal information:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and home address
Health data: Medical history, current medications, weight, BMI, and other clinical information required to safely dispense weight loss treatments
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies
Order data: Details of prescriptions requested and dispensed, including delivery information

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We collect and process your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To dispense and deliver approved medications, with delivery completed within 1 working day of pharmacist approval
To maintain accurate and up-to-date clinical records as required by pharmacy regulations
To communicate with you regarding your orders, consultations, and any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and the provision of healthcare services where processing of special category health data is necessary for medical purposes.

4. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device. We use essential cookies required for the website to function, as well as analytical cookies to monitor site performance.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

Delivery partners: We share your name and address with our courier service solely for the purpose of fulfilling your medication order
Payment processors: Your payment details are handled securely by our trusted payment provider and are never stored directly by us
Healthcare professionals: Where clinically necessary, we may share relevant health information with other registered healthcare providers involved in your care
Regulatory authorities: We may disclose information to the GPhC, NHS, or other regulatory bodies where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK GDPR obligations.

6. Data Retention

We retain patient records and associated personal data for a minimum of eight years following your last interaction with us, in line with NHS and pharmacy regulatory guidance. After this period, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored securely and access is restricted to authorised clinical and administrative staff only.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Colwyn Bay
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you are dissatisfied with how we have handled your personal data, you have the right to raise a complaint with the relevant supervisory authority responsible for data protection in the UK.